Previously, voestalpine did not have a customer environment for sharing delivery and project information. Clients received updates via email and SharePoint, but a clear overview was missing. The challenge was to make data from internal systems securely available in an online dashboard, so customers could view their own project information, including status, tasks, and upcoming deliveries.
Real-time data creates clear customer insights, always within reach
For voestalpine Track Solutions, we developed a complete customer dashboard that provides their clients with real-time insights into ongoing projects, deliveries, and communication. The data is securely and directly fed from their internal systems, ensuring everything is always up to date. Since going live in September 2024, this tool has become an essential part of voestalpine’s digital transformation, and the foundation for future expansion.
voestalpine’s goal was to offer its customers a secure and structured online environment, enabling them to independently track the progress of their projects, outstanding deliveries, and tasks. Internally and externally, this would increase efficiency, transparency, and ease of use.
We developed a customer dashboard fully integrated with voestalpine’s internal systems. The biggest challenge lay in the data connections: large amounts of data had to be unlocked, interpreted, and visualized in a way that was secure, user-friendly, and scalable.
Innovator in railway infrastructure
voestalpine Track Solutions specializes in innovative solutions for railway infrastructure. The company supplies rail tracks, welding techniques, and maintenance services, and works with railway operators and contractors worldwide to create safe, efficient, and sustainable railways. Because their projects are complex and data-intensive, a centralized customer dashboard fits perfectly with their need for clarity and transparency.
We delivered:
- a secure API connection with the parent company;
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a timeline view of all deliveries, including mode of transport and expected arrival;
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insights into ongoing projects, outstanding tasks, and status updates;
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a protected customer environment with login functionality.
Thanks to the dashboard, voestalpine now has a dedicated digital environment where customers have 24/7 insight into their collaboration and projects.
Results and next steps
With the new customer dashboard, all relevant information is now available in one place, up to date and directly accessible to every client. This saves time, reduces manual communication, and increases transparency towards end customers. Since its launch in September 2024, the dashboard has become an integral part of daily operations. Based on the first experiences, voestalpine is already working on new features, further evolving the platform into a fully digital service portal.
Orange Juice asked a lot of critical questions, which gave me a lot of confidence. They understood what we were talking about and provided the space for creating animations and marketing, which really appealed to me.
We are happy to help you achieve digital success
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